Privacy Policy

What information we collect

This Privacy Policy outlines how Guia collects, uses, and protects your personal information. We gather details like your name, contact information, date of birth, and NDIS plan specifics. We also collect health information relevant to providing your NDIS supports, always with your consent. This helps us tailor our services to your specific needs, ensuring dignity and empowerment in your support journey across South West Sydney.

We collect this information directly from you, your family, or your support coordinator. Sometimes, with your permission, we might collect details from other service providers involved in your care. This ensures we have a complete picture to offer reliable, person-centred support, respecting your choices and preferences.

How we use it

We use your collected information primarily to deliver the NDIS services you have chosen. This includes arranging your In-home Daily Living & Personal Care Support, coordinating community access, or managing your Support Coordination. We also use it to communicate with you about your services, appointments, and any changes. Our goal is to ensure consistency and transparency in all our interactions.

Your information helps us meet our legal and regulatory obligations as an NDIS provider. This includes recordkeeping and reporting requirements to ensure we comply with NDIS standards. We also use it for internal planning and service improvement, helping us to continually enhance the quality of support we offer to participants and families.

Who we share it with

Guia takes your privacy seriously. We generally don’t share your personal information with third parties unless it is essential for providing your NDIS supports, or if we’re legally required to do so. For example, we may share relevant details with other providers if you consent, to coordinate your care effectively. This ensures seamless and integrated support.

In certain circumstances, we may need to share information with government bodies or regulatory authorities, such as the NDIS Quality and Safeguards Commission, to comply with our legal obligations. We will always seek your explicit consent before sharing your information, unless a legal exemption applies. This maintains trust and respects your autonomy.

How we protect it

Guia employs reasonable security measures to protect your personal and sensitive information from unauthorised access, use, or disclosure. We use secure electronic systems and maintain physical safeguards in our offices. Access to your information is restricted to staff who require it to provide your support, based on a strict needtoknow basis.

Our staff are trained in privacy principles and our internal policies ensure that your data is handled with care and respect. We regularly review our security practices to adapt to new threats and technologies. This commitment to data protection underpins our promise of reliability and dignity in all our support services.

Your rights

As a participant, you have important rights regarding your personal information held by Guia. You have the right to access the information we hold about you and to request corrections if you believe it is inaccurate or incomplete. We encourage you to review your details periodically to ensure they are current.

You can also request that we delete your information, subject to any legal requirements we have to retain records for a certain period. we’re committed to empowering you with control over your data. If you have any concerns about your privacy, please reach out to us directly.

How to contact us about privacy

If you have any questions or concerns about this Privacy Policy, or how Guia manages your personal information, please don’t hesitate to contact us. we’re here to provide clear answers and address any issues you may have. Your peace of mind regarding your privacy is very important to us.

You can reach our team by visiting our Contact Guia page. we’re committed to resolving any privacy complaints fairly and efficiently, in line with NDIS regulations and Australian privacy laws. We value your feedback and your trust.