Contact Guia

Contact Guia when you’re ready to explore NDIS support that treats you as a capable adult and your family as genuine partners in the decision. If you’re an autistic adult, a parent managing daily support for your child, or a support coordinator matching a participant to the right provider, this page walks you through how to reach us, what to expect, and how we actually listen before we suggest anything.

Here you’ll find the clearest ways to get in touch—by phone, email, or a direct conversation. You’ll learn what happens when you contact us, how quickly we respond, and what information helps us understand your situation best. We’ll also explain what kinds of support questions we can answer right away, and where you might need to connect with your NDIS planner or the NDIS official site for plan-specific advice.

Most people contact us because they’re at a decision point. Maybe you’ve just received your NDIS plan and aren’t sure which provider to choose. Maybe you’ve been with someone else and the fit isn’t right—the support worker cancels too often, or doesn’t speak your language, or doesn’t understand sensory needs. Maybe you’re a support coordinator looking for a provider in South West Sydney who’ll actually show up reliably and match participants thoughtfully. Whatever brings you here, we take that seriously.

We’re NDIS-registered (Reg # 4050144502) and Code of Conduct compliant, which means every staff member is qualified and worker-screened. But the real difference is how we listen. We don’t rush to sign you up. We ask questions about what matters—your routines, your communication style, whether you need a Spanish-speaking or Auslan-trained support worker, what dignity looks like to you. That conversation shapes everything that follows, whether it’s Support Coordination to help you navigate your plan, or daily living support that actually fits your life.

When you reach out, you’ll speak to someone who knows the NDIS system and can answer your questions in plain language. If you need time to think, that’s fine—we don’t pressure. If you want to move forward, we’ll explain the next steps: what information we need, how we match you with a support worker, and when you can expect to hear back. Most initial conversations happen within two business days.

If you’re ready, use the contact form below or call us directly. If you’re still gathering information, that’s equally valid. Either way, when you contact Guia, you’re contacting people who’ve built this work on lived experience of disability and family caregiving. We’ll treat you the way we’d want to be treated.